Law Firm Case Study
Migrating a Law Firm from Mitel to 3CX
Client: Regional Law Firm with 50+ Users
Industry: Legal Services
Previous System: Mitel On-Premise PBX
New Solution: 3CX Cloud-Based PBX
Duration: 3 Weeks
Services Provided: Needs Assessment, SIP Trunk Porting, 3CX Deployment, Staff Training, Ongoing Support
Challenge: Outdated, Costly, and Difficult to Scale
Our law firm client was using a legacy Mitel phone system that was reaching end-of-life. The system required constant maintenance, offered limited remote access, and incurred high costs for both support and hardware. As a firm with growing needs and hybrid employees, they required a modern, flexible, and cost-efficient solution that could support remote work, call recording, voicemail-to-email, and easy scalability without sacrificing call quality or uptime.
Solution: A Tailored Migration to 3CX
After conducting a full audit of their communications infrastructure, we recommended a cloud-hosted 3CX PBX solution. The transition process included:- Needs Analysis & System Design: We mapped out key call flows, auto attendants, and extension needs across their multiple office locations and remote attorneys.
- Number Porting: Ported their SIP trunks and existing phone numbers with zero downtime.
- Cloud 3CX Deployment: Deployed 3CX in a cloud-hosted environment with HA backup, secure HTTPS, and TLS/SRTP encryption for call security and compliance.
- Device Setup & Integration: Configured softphones for remote users, desktop clients for office-based staff, and mobile apps for attorneys on the go.
- Voicemail-to-Email & Call Recording: Enabled advanced features such as voicemail-to-email and built-in call recording for documentation and legal compliance.
- Staff Training: Delivered user-friendly training sessions tailored to attorneys, paralegals, and receptionists.
- Ongoing Support & Monitoring: Provided a post-deployment support plan with system monitoring, patch management, and helpdesk support.
Results: Lower Costs, Greater Flexibility, Happier Users
- 50% Reduction in Monthly Phone Costs by eliminating expensive maintenance contracts and simplifying trunking.
- Seamless Work-from-Anywhere Capabilities thanks to mobile and desktop apps with full PBX functionality.
- Improved Call Handling with customized call queues, IVRs, and time-based routing.
- Fast User Adoption due to the intuitive 3CX interface and thorough training.
- Higher System Reliability with cloud redundancy and no dependency on outdated hardware.
Client Feedback
If you’re still relying on outdated phone systems that limit your firm’s flexibility and cost you time and money, we can help. Let us design and deploy a modern, secure, cloud-based PBX tailored to your needs just like we did for this law firm.